Reduce Your Friction to Convert More Prospects

In the study, The Science of Lead Generation from HubSpot, that examined the correlation between conversion rates for lead generation websites and the amount of fields in a lead generation form reveled that the sweet spot for the highest conversion rate is 3 fields of information. The optimal range is between 3 and 5 fields according to the study, but once a lead gen form goes beyond 5 fields to fill out the conversion rate plummets. Any time a conversion action is the goal of a website, landing page or squeeze page it’s a balance between how much friction there is on a page and the motivation of the visitor. What I mean by friction are the emotional stumbling blocks that trip a switch in the prospects mind that causes them to stop and evaluate if it’s worth it to continue and convert. You can never eliminate friction entirely, since you would also be removing conversion. Without friction there is no conversion.

Learn More About Conversion Rate Optimization

About Bobby Hewitt

Bobby Hewitt is the president and director of conversion rate design for Creative Thirst, the conversion rate optimization firm that specializes in turning more clicks into customers to increase leads, subscriptions and sales to improve clients’ conversion rates. Bobby has over ten years experience in web design and Internet marketing and holds a bachelors degree in Marketing from Rutgers University. He is also certified in Online Testing and Landing Page Optimization and holds a certificate in Web Analytics from The University of British Columbia. Bobby is also the recipient of the Jim Novo Award of Academic Excellence, an award given out yearly (starting in 2007) to the graduate with the highest grade average over all 4 courses of the UBC Award of Achievement in Web Analytics and is awarded by the Web Analytics Association and University of British Columbia Continuing Studies. He believes that improving conversion rates begins with an understanding of the social psychology of your users, based on personas and persuasive design.
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