The Perfect Online Sales Flow

When it comes to increasing your online sales we often focus on just increasing conversion rates of each individual sales page but we often overlook how we can optimize the sales flow itself.

If we think of optimizing for the sale as a whole we need to step back and look at the flow. Where do the customers go after they buy and is there opportunity to increase the average order size  by adding supportive sales to your sales funnel or flow?

In this post I’ve outlined a sales flow that you can use to increase your online sales right away. It’s yours for the taking to do with as you wish. Add onto it, expand it or contract it based on your resources and capability. It’s a very flexible flow.

So here it is:

It’s built as a chain. Linking to different options based on your customers decision. If they buy your main product on the sales page they are taken to an up sell page for an offer. All the up sells in this flow are meant to be additive, that is they add value to the sale or each previous step, with each decision resulting in a soft offer for a free trial.

Free trials may not always be possible for every product but this flow is flexible enough for you to take away what you need and adapt it to your unique situation.

 

 

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About Bobby Hewitt

Bobby Hewitt is the CEO and owner of Creative Thirst, the conversion rate optimization agency that specializes in turning more clicks into customers to increase leads, subscriptions and sales through A/B and multivariate split testing to improve clients’ conversion rates. Bobby has over ten years experience in web design and Internet marketing and holds a bachelors degree in Marketing from Rutgers University. He is also certified in Online Testing and Landing Page Optimization and holds a certificate in Web Analytics from The University of British Columbia. Bobby is also the recipient of the Jim Novo Award of Academic Excellence, an award given out yearly (starting in 2007) to the graduate with the highest grade average over all 4 courses of the UBC Award of Achievement in Web Analytics and is awarded by the Web Analytics Association and University of British Columbia Continuing Studies. He believes that improving conversion rates begins with an understanding of the social psychology of your users, based on personas and persuasive design.
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2 Responses to The Perfect Online Sales Flow

  1. Michael says:

    Great sales flow. For a small business, it’d be tough to implement if you have an out-of-the-box ecomm solution because they don’t focus too much on up-sells.

    With that being said, I think it’s more applicable to a long-copy landing page if the user is still not convinced to buy your product or service.

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